Tan Cheng Ling obtained her Doctoral of Business Administration from Graduate School of Business at Universiti Sains Malaysia (USM) in 2009. She completed her Bachelor’s degree in Life Sciences (Hons.), and later her Master’s degree in Environmental Management from Universiti Kebangsaan Malaysia (UKM). 

She started her career as a quality consultant in 2000. In 2004, she was employed by a Japanese-Malaysia joint venture based ceramic packages manufacturing company, SMCi Globetronics Technology (M) Sdn Bhd as a quality department manager. In 2008, she was then employed by Motorola Technology (M) Sdn Bhd, served as a global supply chain quality consultant across various sites (Elgin, Penang, Tian Jing, Taiwan, and German) to offer high level support to the quality improvement at the strategic level.  

She is currently a senior lecturer at USM’s Graduate School of Business, where she teaches courses in Operations Strategy and Service Science, Management and Engineering management project at the postgraduate level. 

Her current research areas are in knowledge management, innovation/innovativeness studies, supply chain management, and quality improvement. Further, she supervises and examines a number of MBA, DBA, and PhD students in her field of interest.

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